Shipping and Delivery Policy

Effective Date: 03/03/2026

First: General Policy

This policy constitutes the official mechanism for shipping and delivery for Dar Al-Zouq Boutique, operating in the United Arab Emirates.
All shipping operations are conducted in accordance with UAE laws and applicable regulations.
Any provision that conflicts with UAE laws shall be interpreted in a manner consistent with such laws.
The policy is integral to the Terms and Conditions of the Store and is fully enforceable.

Shipments are executed through licensed shipping companies or official logistics providers.
Delivery is carried out door-to-door or according to the chosen shipping method.
Tracking numbers are provided to the Customer for all shipments via the official system of the Store or the shipping company.
Responsibility for the product transfers to the Customer upon actual delivery to the shipping provider.
The Store shall not be liable for any delays resulting from operational circumstances beyond its control, including:
- Force majeure events.
- Government regulations or official decisions.
- Technical or logistical failures.
- External logistics partners.

Delivery times are approximate and may vary depending on:
- City or location.
- Seasonal or promotional periods.
- Weather, technical, or governmental conditions.
Standard processing and delivery times exclude Fridays and official holidays.
Next Day Delivery or expedited services are provided as estimates and do not constitute a contractual obligation.

The Customer must provide accurate shipping information, including:
- Full address.
- Phone number.
In case of incorrect or incomplete information, the Customer bears the full cost of reshipment or delivery delays.
If the shipment cannot be delivered due to customer error, the Store may:
- Cancel the order.
- Deduct any additional shipping fees.
Upon receipt, the Customer must inspect the shipment and immediately notify the Store of any visible damage or discrepancy.
Any claims must be documented and submitted to the official Store contact channels for investigation.
Failure to comply with these procedures may limit the Customer’s right to compensation.

The Store is not responsible for:
- Loss or damage of the shipment caused by external logistics partners.
- Delays resulting from force majeure, technical, or governmental conditions.
- Any indirect or consequential damages.
The Store’s liability is limited to the actual value of the product shipped.

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