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Frequently Asked Questions (FAQ)
We are happy to answer your inquiries to ensure you have a smooth and secure shopping experience.
Orders & Sizes
Are larger sizes available?
Yes, most of our designs are free size. We also offer the following sizes:
S - M - L - XL.
If you need assistance choosing the right size, we are happy to help you before completing your order.
How do I know my correct size?
You can refer to the size chart available below each product.
If you are unsure between two sizes, feel free to contact us and we will help you choose the most suitable one.
Is a specific model available?
If the model is available, you can order it directly from the product page.
If you cannot find it in the store, please contact us to check its availability.
Can I modify my order after confirmation?
Orders can only be modified before they are shipped.
Please review the cancellation terms here:
(Refund & Cancellation Policy Link)
How can I track my order?
You will receive notifications at every stage of your order:
• Processing
• Out for delivery
• Completed
• Delivered
You can also track your order through your account or via the tracking link sent to you.
Payment Methods
What payment methods are available?
We offer secure payment methods including:
• Online payment via credit/debit cards
For more details:
(Payment Policy Link)
Is online payment secure?
Yes, all payments are processed through secure and certified payment gateways to ensure your data protection.
You can review the full terms here:
(Payment Policy Link)
Is installment payment available?
Installment options depend on the payment gateway services available at checkout.
For more details:
(Payment Policy Link)
Shipping & Delivery
What is the delivery time within the UAE?
For more details about delivery fees and covered areas:
(Shipping & Delivery Policy Link)
What is the delivery time outside the UAE?
Delivery time varies depending on the country and destination.
To view the list of available countries and detailed shipping fees:
(Shipping & Delivery Policy Link)
Can I track my shipment?
Yes, a tracking link will be sent to you once your order is handed over to the shipping company.
Additional shipping details are available here:
(Shipping & Delivery Policy Link)
Returns & Cancellation
Can I return a product?
Returns are only accepted in case of a manufacturing defect or an error from our side.
You must report the issue within 24 hours of receiving the product.
To review the full terms:
(Refund & Cancellation Policy Link)
Can I cancel my order?
Orders can only be canceled before shipment.
Once shipped, the return policy will apply.
Full details here:
(Refund & Cancellation Policy Link)
How long does the refund process take?
After receiving and inspecting the returned item, the refund will be processed within the timeframe stated in:
(Refund & Cancellation Policy Link)
General Questions
Are there any current discounts or promotions?
Yes, special offers are available on selected models.
You can check the latest promotions on the homepage or in the offers section.
Are prices inclusive of VAT?
Displayed prices include VAT where applicable according to local regulations.
You can review the general terms here:
Important Notes
• Please review all policies before confirming your order:
• During peak seasons and public holidays, processing times may be slightly extended due to shipping company workload.
Do the photos reflect the product’s true color?
At Dar Al Thoq Boutique, we strive to display product images with their true colors as accurately as possible. However, the color may vary slightly depending on your device’s screen settings or the lighting used during photography.
Is the fabric light or heavy?
The fabric type varies depending on the model. The fabric details are mentioned in each product description to help you understand whether the fabric is light and suitable for daily wear or thicker and more suitable for special occasions.
Is the jalabiya suitable for occasions or everyday wear?
This depends on the design of the jalabiya and the type of fabric used. Some models are designed to be comfortable and suitable for daily wear, while others feature elegant details that make them ideal for occasions and gatherings.
Is international shipping available outside the UAE?
Yes, Dar Al Thoq Boutique offers shipping to GCC countries and a number of Arab countries. You can check the full details on the Shipping and Delivery Policy page to see the available destinations and delivery times.
Contact Information
Phone & WhatsApp:
Email:
