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Return & Cancellation Policy – Dar Althoq Boutique
Last Updated: 2026/2/25
1. Return Period
Customers can request a return only in case of a manufacturing defect or an error by the store, and must report it within 24 hours of receiving the product.
2. Conditions for Accepting Returns
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Clear evidence of a manufacturing defect or store error.
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The product must be in its original packaging with all labels and tags intact.
Note:
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Returns are not allowed for reasons other than a manufacturing defect or store error.
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Used or opened products without a manufacturing defect or store error cannot be returned.
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Products with removed identification tags are non-returnable.
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Products purchased in special offers or clearance (if any) are non-returnable.
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Any product that does not meet hygiene or safety conditions cannot be returned.
3. Cancellation Policy
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Orders can only be canceled before shipping.
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Once the order is handed to the shipping company or its status changes to “In Transit,” cancellation is not allowed; only return procedures apply if there is a defect or store error.
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For Cash on Delivery (COD) orders, if the customer refuses to receive the order without a valid reason, the store may deduct shipping fees.
4. Return Procedure
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Contact customer service within 24 hours of receiving the product.
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Provide the order number and a description of the defect or error.
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Wait for approval and follow the return instructions.
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Return the product within 3 days of receiving the instructions, ensuring it is safely packaged with all original accessories.
The store covers return shipping costs if there is a manufacturing defect or store error.
5. Refund or Exchange Process
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Upon receiving and inspecting the product:
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If a manufacturing defect or store error is confirmed, the return or exchange for an identical product will be approved.
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Refund or exchange will be processed via the original payment method or as per the customer’s request.
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Refund may take 7–14 business days to appear in the account depending on the bank or payment gateway.
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6. General Terms
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The store reserves the right to reject any return request that does not meet the defect or store error conditions and reporting within 24 hours.
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By using Dar Althoq Boutique, you agree to comply with this policy.
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The store reserves the right to modify the policy at any time. Continued use of the website or products after any change constitutes implicit acceptance of the updated policy.
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